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SurfSpeedy Hosting Review
Fantastic support on top of great plans.
What We Say
SurfSpeedy is not as widely known as some web hosts, but that doesn't mean their plans are anything less than stellar. Not only do they offer the whole Fantastico script suite, but they do so on top of generous storage and transfer allowances. More importantly, though, they have a emphasis on customer support that is hard to find. If you've been burned by bad support in the past, SurfSpeedy will be a breath of fresh air for you.
SurfSpeedy also offers dedicated servers if you need the extra capacity and control that that brings. Their prices are good here as well, starting with $99 per month for a basic P4 system and ranging up to $199 for a dual Xeon. Fantastico is available here as well, for an additional fee.
We predict you'll be hearing a lot more from SurfSpeedy as their reputation grows. Give them a look.
What the Reviewers Say
- "I have been with SurfSpeedy for only 1 week, but I love it already." — Web Hosting Jury user review
Customer Testimonials
- "Your support staff is solid platinum. Calling them golden is an insult to their dedication, knowledge, and helpfulness. Simply put they are the best I have ever dealt with. Rather than brush off a question, they are actually interested in solving it. Doing research if necessary and coming up with a solution. With a staff like this, and pricing like you have, I am your customer for life!" — Mike
- "Customer Service and support are the greatest! WOW I have been with a lot of hosting companys but you guys top them all! I hope to stay with your company for many years to come!" — Sarah
What They Say
Surf Speedy is built around three core values: providing the ultimate site performance and reliability, delivering personalized and dependable customer service around the clock, and offering all this at the best value.
- Unsurpassed Performance
To ensure the absolute maximum up-time for your site, we have connected all of our servers to a fully redundant network, with multiple OC-12 fiberoptic lines bringing your site to the world. Multiple backbone providers mean that your site remains available even if one of the providers were to go down. A 50% network capacity policy ensures that there are never delays during peak hours, and allows for fully burstable bandwidth. In addition, all our Tier 1 providers guarantee 100% up-time plus zero packet loss.
Power supply is also assured, as all of our equipment runs off UPS (Uninterrupted Power Source) and an industrial diesel generator. In the event of power brownout or failure, UPS allows all servers to continue running while the generator automatically kicks in.
We also have implemented extensive security precautions to protect all equipment and data at all times. Equipment is monitored with digital video surveillance, and access to all areas is restricted by digitally encrypted entrance passes. Data is protected with host-based and network-based detection systems to prevent hostile attacks.
Surf Speedy has planned and prepared for all contingencies to ensure ultimate network and site performance and reliability at all times.
- Friendly and Reliable Support
Surf Speedy is committed to providing the fastest and most responsive customer service and support: all calls are answered by a live customer service representative, e-mails are answered within 30 minutes, and support tickets are almost always resolved within one hour.
Our support technicians are highly trained engineers, experienced in troubleshooting all aspects of web hosting. They form a team that is committed to accurate and friendly customer service for all issues.
In addition to personal support, we have extensive digital resources at your disposal. We have a Frequently Asked Questions database for all common issues, plus unique interactive tutorials.
Surf Speedy knows the importance of highly responsive customer service, and spares no effort in providing it to you. Any time you have a question or concern about your service, you can reach us by telephone, live chat, or e-mail.
- Greatest Value
Who says you can't have all of that at a great value? All of our services are not only reliable and fast, but also affordable.
We bring you the best service and most up-to-date technology at reasonable prices. We believe in our quality services so much that we provide a completely hassle-free 30-day money back guarantee.